# FAQ  - Frequently asked Questions

<details id="bkmrk-%22no-registered-devic"><summary>"No registered devices for push notifications were found for this user."</summary>

# **Introduction**

Our app sends important information via push notifications.  
To ensure these messages are displayed, notification permissions must be enabled in your device’s operating system (Android or iOS).

If you tapped *“Don’t Allow”* when the app first asked for permission, you can enable notifications later in your device settings.  
This guide shows you step by step how to do that.

<div>---

</div># **Enabling Push Notifications on Android**

## **Step-by-Step Instructions**

<div>1. Open the **Settings** app on your Android device.
2. Scroll down and tap **Apps** or **Apps &amp; Notifications**.
3. Select our **app** from the list.
4. Tap **Notifications**.
5. Turn on the switch for **Allow notifications**.
6. Make sure that individual notification categories (if displayed), such as *Messages*, *Alerts*, or *Updates*, are also enabled.

</div>### **Note**

Depending on your device manufacturer (Samsung, Xiaomi, Google Pixel, etc.), menu labels may differ slightly.  
The procedure, however, remains mostly the same.

<div>---

</div># **Enabling Push Notifications on iOS (iPhone/iPad)**

## **Step-by-Step Instructions**

<div>1. Open the **Settings** app on your iPhone or iPad.
2. Search and Tap **Notifications**.
3. Scroll down and select our **app** from the list.
4. Enable the switch **Allow Notifications**.
5. Choose how you want the notifications to appear: 
    - **Lock Screen**
    - **Notification Center**
    - **Banners**
6. Optional: Enable **Sounds** or **Badges** if you want audio alerts or visual indicators.

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</div># **How Do I Know It’s Working?**

<div>- The message **“No registered devices for push notifications were found for this user.”** will no longer appear in the portal.
- After sending a test message from the user settings, you will see a new notification in the app’s notification area.

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</div># **Frequently Asked Questions**

### **Why do I have to enable this manually?**

If you deny notification permission the first time the app asks, the app is not allowed to request it again.  
This is a security feature of the operating system.

### **Is it safe?**

Yes. Push notifications simply inform you about new content.  
We do not access any personal data when you enable notifications.

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